Shipping policy
Last Updated: September 22, 2026
Thank you for shopping with Pipkind. This Shipping Policy explains how we process and deliver orders placed through pipkind.com.
Shipping Destinations
We currently ship to addresses within the United States.
Available shipping options and rates will be shown at checkout based on your delivery address and order details.
Shipping Costs
Orders of $75 or more qualify for free standard shipping within the United States.
For orders under $75, shipping charges are calculated automatically and displayed at checkout before payment.
Any applicable shipping charges are based on the delivery address, package details, and available shipping method.
Estimated Delivery Time
Our estimated delivery time for U.S. orders is:
7–12 business days from the date your order is placed.
This estimated timeframe includes both order processing and transit time.
Business days generally exclude weekends and public holidays.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or other unexpected events.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after your order has been handed over to the carrier.
You can use the tracking information provided to follow the progress of your shipment.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us at hello@pipkind.com as soon as possible.
We will make reasonable efforts to update the shipping address if the order has not yet entered processing or shipping, but we cannot guarantee that changes can be made once fulfillment has begun.
Pipkind is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
To request a cancellation, please contact hello@pipkind.com as soon as possible and include your order number.
After the 12-hour cancellation period has passed, we cannot guarantee that an order can be canceled because it may already have entered processing or shipping.
If your order has already shipped, it will be subject to our Return & Refund Policy after delivery.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please first review the tracking information provided in your shipping confirmation email.
Occasional carrier delays may occur even when tracking remains active.
If your tracking information has not updated for an extended period or you believe there may be a delivery issue, please contact us at hello@pipkind.com with your order number and we will assist you in reviewing the shipment.
Packages Marked “Delivered” but Not Received
If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:
- Confirm that the shipping address on your order is correct;
- Check around your property and other safe delivery locations;
- Ask household members, neighbors, building staff, or reception areas if applicable;
- Contact the carrier for additional delivery details.
Sometimes packages may be marked as delivered shortly before they are physically received.
If you are still unable to locate your package after completing these steps, please contact us at hello@pipkind.com.
We will assist you in reviewing the shipment and, where appropriate, work with the carrier to investigate the delivery.
A “delivered” tracking status does not automatically qualify an order for a refund or replacement. Each case will be reviewed based on the available tracking and delivery information.
Lost Packages
If a package appears to have been lost in transit, please contact us at hello@pipkind.com.
We will review the tracking information and, where necessary, work with the shipping carrier to investigate the shipment.
If the package is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.
Damaged Packages
If your order arrives damaged, please contact us at hello@pipkind.com within 7 days of delivery.
Please include:
- Your order number;
- A brief description of the issue;
- Clear photographs of the product; and
- Photographs of the shipping packaging where relevant.
Once we review the information, we will work with you on an appropriate resolution, which may include a replacement or refund.
Returns and Shipping Charges
For returns made for personal reasons, such as a change of mind or preference, return shipping costs are the responsibility of the customer.
Original shipping charges, if any, are non-refundable unless the return results from an error on our part or an eligible product issue.
For complete details, please review our Return & Refund Policy.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us at:
Email: hello@pipkind.com
Website: pipkind.com